Odyssey Warranty Policy

 

 

ODYSSEY® Battery Warranty — Policy & Process

This page explains the manufacturer's warranty coverage, what qualifies for replacement, and how to submit a claim through West Coast Batteries.

Warranty Coverage Periods

ODYSSEY® batteries are warranted by the manufacturer, EnerSys, to be free of defects in material and workmanship for the periods below. Coverage is determined by the battery's part-number prefix.

Marine batteries — any model number ending in M — carry one year less than the standard period for their prefix.

When Coverage Begins

• The warranty period begins on the date of first purchase shown on your original receipt.
• If no receipt is available, it begins from the manufacturer's shipping date marked on the battery.
• For a battery supplied as original equipment in a new vehicle, coverage begins on the vehicle's in-service date.
• A battery's in-service date can be no more than 2 years from the ship date marked on the battery to qualify for warranty.
• A replacement battery carries the remainder of the original battery's warranty period, not a new term.

What's Covered

Your ODYSSEY battery will be approved for warranty replacement if:

• The battery is within its coverage period for the intended application.
• Proof of purchase (receipt, or valid date code on the battery) is provided.
• Standard testing confirms failure due to a manufacturing defect after proper charging.
• Application and installation match manufacturer guidelines.

A battery that is simply discharged and can be recharged and returned to service is not considered defective.

What's Not Covered

A battery will not be approved for warranty if the failure is due to:

• Normal end of life. A battery delivers a fixed number of amp-hours over its lifetime. Once those are used up it has reached normal end of life — which can occur before the coverage period ends — and is not warrantable.
• Over-discharge, parasitic drain, or prolonged storage (over 14 days) without a maintenance-float charger, periodic charging, or disconnecting the battery.
• Overcharging, or charger / alternator output outside specification. Trickle chargers must hold 13.5V–13.8V; alternators must deliver 14.0V–14.7V measured at the battery terminals.
• Incorrect application, reverse-polarity installation, or a battery undersized for the application's cranking or reserve requirements.
• Physical damage, willful abuse, neglect, tampering, removal of the top cover, or missing / altered date codes.
• Improper maintenance — including connections or hold-downs not properly torqued, or using the terminals to lift or carry the battery.
• Failures caused by a system-level fault (a vehicle or equipment electrical issue), including field campaigns related to battery interconnects or pack cabling.
• Cleaning the battery with oil, solvents, alcohol, detergent, strong acids or alkalis, or ammonia solutions.
• Purchases from unauthorized sellers, auction sites, or unauthorized online resellers.

Warranty Claim Process

To submit an ODYSSEY warranty claim through West Coast Batteries:

• Return the physical battery to West Coast Batteries or an authorized reseller.
• Provide proof of purchase (receipt or invoice), or allow validation by the battery date code.
• The battery is tested using an industry-standard conductance / resistance test (Midtronics or DHC) under the TPPL setting. A copy of a failed test result is required for claim submittal.
• If the battery is equipped with ODYSSEY® Connect monitoring, data from that system may be required.
• WCB completes all required EnerSys warranty paperwork and includes test results and photos.
• If the claim is approved, a replacement battery is issued. Where a battery is no longer available, the manufacturer may supply a replacement in kind.

If you cannot return the battery to West Coast Batteries, you can file directly with the manufacturer (EnerSys) through the ODYSSEY warranty portal: https://www.odysseybattery.com/warranty/

Notes

• Claims must be filed within 90 days of the failure.
• Keep the battery for 30 days after submitting a claim — the manufacturer may request its return for evaluation, and may apply additional handling and shipping costs.
• Warranty coverage applies to the original purchaser only and is non-transferable.
• Warranty covers free replacement only — no pro-rated credits.
• The customer is responsible for removal / installation, towing, charging, shipping, and other incidental costs.
• Coverage is the manufacturer's limited warranty and is governed by its full terms; replacement is the sole remedy.